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B1-1 Establish the key components of the RPL process – stage 1: advice and guidance


Questions

  • To what extent are applicants provided with clear, accurate and accessible advice and guidance?
  • Do applicants have clear points of contact for advice and guidance?
  • Do applicants have realistic expectations regarding the possible outcomes of RPL/RPiL before commencing the process?

Good practice

  • Applicants are provided with a full understanding of each of the three stages of the RPL process:
    • Advice and guidance
    • Support
    • Recognition / assessment
  • The applicant is provided with key points of contact for reliable and frequent advice and guidance.
  • Preliminary information and guidance on RPL and RPiL is be provided, including:
    • RPL principles
    • Policy
    • Costs
  • The advice and guidance ensures that applicants have realistic expectations regarding the possible outcomes of RPL/RPiL before commencing the process.
  • The advice and guidance addresses likely questions from applicants:
    • What is RPL?
    • Why are there two different types?
    • What is involved?
    • How do I make a claim for RPL or RPiL?
    • Who do I talk to for advice/who will support me through the process?
    • Is there any cost involved?
    • How much credit can I gain?
    • How long will it take?
  • Advice and guidance is reinforced in written or electronic form as well as through discussion and is clear, accurate and accessible.