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Push the Red Button!
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This TiPZone article, ‘Push the Red Button!’, describes the Red Button initiative at the University of the Highlands and Islands designed to complement existing support structures, allow students to feedback problems, remove blockages and to allow resolution of issues before the student either accepted a sub-standard service or left their programme through frustration or dissatisfaction.
The article describes the way in which the initiative is managed and promoted, the issues it has dealt with and the feedback from staff and students.
Dr Iain Morrison, University of the Highlands and Islands
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